Privacy Policy

1. Information We Collect

When you use SIM XPRESS services, we collect the following information:

• Personal Data: Full name, email address, phone/WhatsApp number provided during registration or checkout.
• Address Data: Shipping address for physical product purchases.
• Transaction Data: Order history, selected payment methods, and order status.
• Technical Data: IP address, browser type, and device information for security and analytics.

2. Use of Information

The information we collect is used to:

• Process and deliver your eSIM and physical product orders.
• Send order confirmations and eSIM QR codes via email.
• Contact you regarding orders via WhatsApp or email.
• Improve our services and user experience.
• Prevent fraud and ensure platform security.

3. Data Storage

Your data is stored securely on our servers with industry-standard encryption. Your account password is hashed using bcrypt and is never stored in plain text.

4. Third-Party Data Sharing

We do not sell or rent your personal data. We only share data with:

• eSIM Providers: Data required for eSIM activation.
• Payment Gateway (Xendit): To securely process online payments.
• Shipping Services (JNE, J&T): Addresses for physical product delivery.

5. Cookies

We use cookies to store your language and currency preferences, and to maintain login sessions. You can disable cookies through your browser settings, but some features may not work optimally.

6. Your Rights

You have the right to:

• Access and update your personal data through your profile page.
• Request account and data deletion by contacting support.
• Opt out of marketing communications.

7. Security

We implement security measures including SSL/TLS encryption, CSRF protection, rate limiting, and password hashing to protect your data.

8. Policy Changes

We reserve the right to update this privacy policy at any time. Significant changes will be announced on our website.

9. Contact

If you have questions about this privacy policy, please contact us via email support@simxpress.store.